Support

Questions, bug reports and refund help for Derelict.

Contact

Write to mastervrmaze@gmail.com. We answer within three working days.

Reporting a bug

A report is much easier to act on when it includes:

• your headset model and Horizon OS version;
• the game version, shown under the title in the main menu;
• the run seed, shown on the run summary screen, if the problem happened on a deck — it rebuilds the same layout exactly;
• what you did, what you expected and what happened instead.

Lost progress

Progress is stored on the headset itself and is not backed up to any server, so uninstalling the game or clearing its data removes it permanently. If the game finds a damaged save, it restores the previous copy automatically; if that also fails, it starts a fresh profile rather than refusing to launch.

Deleting your data

Open Settings → Apps → Derelict → Clear app data on your headset, or uninstall the game. Inside the game, the settings screen has a Reset progress button that asks twice before it does anything. See the Privacy Policy for details.

Refunds

Purchases are handled by Meta, so refunds are requested through the Meta Horizon Store rather than from us. Meta's refund policy and the request form are in your Meta account purchase history.

Comfort

If the game makes you uneasy, open Settings and try snap turning instead of smooth turning, raise the vignette strength, and switch on seated mode. Nothing in the game moves your view for you, so discomfort usually comes from your own movement — play in short sessions at first and stop when you feel it rather than pushing through.

If a deck feels too hard

Difficulty is in Settings and applies to the next run, not the one you are in. Lowering it gives you fewer machines on the deck, and each of them is less tough, does less damage and notices you later.